Setting Up and Enabling Advanced Email Features

Elliot Updated by Elliot



Your Email Domain

Please Note! This feature requires an edit to your school's Domain Name System (DNS) that may require approval from your IT or administration.

Your domain is the part of an email address that comes after the "@" symbol. For personal emails, it’s often gmail.com, outlook.com or yahoo.com. Businesses, organizations, and institutions on the other hand usually have their own email domain. As an example, the domain used by Scoir employees for sending emails is scoir.com.

For example purposes we will use abchighschool.org.



Verifying the Domain

Please Note! Before adding your domain as outlined in the step below, first verify the correct domain or sub-domain for your school.

You will be able to verify your domain settings from your Scoir Account Settings page.

To update your domain settings, you will first need to enter your school's domain into the text box underneath the Advanced Email section


Your school’s IT administrator will also need to update your DNS configuration in your domain manager portal by adding the text records we provide. Once you've entered the school's domain information you will be presented with two options to communicate this request to your IT admin:

  1. Copy/paste the records we provide to you into an email and send it directly to your IT administrator.
  2. Enter the name and email address of the IT administrator or group to send the request via Scoir. The email will provide the recipient with a summary of who Scoir is and what they are being asked to do, plus a call-to-action to access a web page with the necessary records. You’ll be Cc’d on the email. You can preview the email below:



Update the DNS Configuration

Here’s a quick how-to video that shows Scoir updating our DNS configuration for a similar purpose. We authorized a third party vendor to send mass emails through our domain so the emails received are branded Scoir (@scoir.com) and so the receiving Email Service Providers don’t flag those messages as spam.



What domain should we use to verify?

That decision is really up to your school. Generally, the IT administrator at you school or district or the IT services company that your school uses will drive this decision.

With that said, Scoir recommends using a subdomain, like "mail.abchighschool.org", in order to protect your root domain (e.g. abchighschool.org) from being flagged as spam. The root domain can be used, but it increases the likelihood of possible issues with that domain.

As an example, automated emails that are sent from Scoir to you and your students/parents are sent through a Scoir subdomain: mail.scoir.com. This is done to protect our root domain, scoir.com, in the event the automated emails are flagged as spam by the recipient or by the recipient’s Email Service Provider.



Why does my school need to verify its domain before we can send emails from that domain?

This verification allows emails to reach the intended recipient, rather than run the risk of being marked as spam by the recipient’s Email Service Provider (e.g. Gmail, Yahoo, AOL, iCloud, and Zoho). Additionally, it maintains Scoir’s reputation as a platform sending communication on behalf of customers (you and your school!)

How did we do?

Advanced Email Integration

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