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Why can't parents see Scattergrams, Surveys, and other Scoir features?

Cristina Hernandez Updated by Cristina Hernandez

👤Who this guide is for: Parents and School Counselors

If you're missing features like Scattergrams, Surveys, emails, or Scoir AI, it’s likely because:

  • You don’t have any current or active students linked to your account. For example, if your student has graduated, you’ll lose access. The only way to regain it is to have an active, current student in the school’s Scoir account.
  • Your account isn’t fully connected to the school.

To access school-managed features, parents must be linked to both their student and the school.

This connection issue often happens when a student invites a parent to Scoir instead of the school adding them directly. In these cases, the school must approve and link the parent before they can see certain data, like Scattergrams.

☝️ Only the school can finalize this connection, so a school counselor will need to assist.

Check with your school: Not all schools share scattergram data. Parents should confirm availability with their school.

Troubleshooting steps for counselors (and helpful info for parents!)

If you're a counselor, here's a checklist to help parents gain full access. Parents, you can share these steps with your counselor if you're having trouble!

✅ Confirm parent login details: Make sure the parent is logging in at app.scoir.com with the correct email and password they used to create their account.

✅ Check the student's account: Before a parent can see all of Scoir's features, the student needs to have a registered account. Remember, parents must be linked to both the student and the school. Here's how to check:

  1. Go to the student's profile.
  2. Look at the top right corner for the account status:
    1. Active → The student’s account is registered and ready to go!
    2. Inactive → The student needs to register for an account. Add an email (if needed) and click Send Invite. The student will receive an email with instructions to register.
    3. Invited → The student received an invitation but hasn't completed registration. You can resend the invitation by clicking Resend Invite (especially if it’s been more than 7 days, as invites expire)

✅ Check if parent is linked to your school: If the above checks out, but the parent still can’t access scattergrams or other features, it's likely because they aren’t linked to the school. Here’s what to look for:

  1. Go to the parent’s profile in your counselor account.
  2. In the top right corner of the profile, check the parent’s status:
    1. If the status says Registered (Pending Review), this means the parent account exists, but isn’t linked to the school yet.
  3. To link the parent to your school, click the Link to High School button in their profile.

Once that’s done, the parent will be fully connected to the school and should have immediate access to all Scoir features, including scattergrams and assignments.

📌 Tip: Regularly check for unlinked parents

We recommend regularly checking your roster to find parent accounts that are not linked to your school and ensure parents have seamless access to Scoir:

Here’s how:

  1. Go to the Parent Roster in your Scoir counselor account.
  2. Use the Roster Status filter and select the Pending option. Click Apply Filters to find unlinked parents.
  3. To link all “Pending” parents in one go, select them all and click Invite - this completes the connection to your school and there's no further action the parent needs to take.

Need more help? If you or the parents you are working with still experience access issues after following these steps, please contact Scoir Support. We're happy to help!

Related resource: For Parents: How to create and link your account to your student and their school

How did we do?

For Counselors: Using the Parent Roster

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