For Colleges: Configuring Your Application

For Colleges: Application Activation

For Colleges: Importing School Reference IDs

For Colleges: Scoir Application Integration Checklist

For Colleges: Testing Your Application

For Students: How to Apply with Scoir

For Non Scoir High School/International/Transfer Students: How Many Recommendations Do I Need?

For Non Scoir High School/International/Transfer Students: Requesting Letters of Recommendation

For Non Scoir High School, International, and Transfer Students: Requesting Transcripts, Application Documents, & Letters of Recommendation

How to Fill Out Letters of Recommendations for Non Scoir High School/International/Transfer Students

For School Officials: How to Send Application Documents for Transfer, International, & Unlinked Students

Counselor Dashboard Overview

For Counselors: Managing Your Account

For Counselors: Creating a Demo Student Account

Using Scoir: A quick start guide for middle school counselors

For Counselors: Adding A New Individual Student

For Counselors: Student Registration Process

For Counselors: My student has a Scoir account but I can't see their data

For Counselors: Edit Student Profiles

For Counselors: Sorting Students using Filters

For Counselors: Viewing your Student's Document Storage (MyDrive)

For Counselors: Bulk Adding Files & Links to My Drive

For Counselors: Adding a YouTube video to My Drive

For Counselors: Recording Scholarships and Awards for Students

For Counselors: Set Student Outcomes and Post-Graduate Plans

For Counselors: Student Transferring High Schools

For Counselors: Removing Students from Scoir

For Counselors: How to Disenroll/Delete Students When You Use Clever

For Counselors: Create and Assign Student Tasks

For Counselors: Labels Overview

For Counselors: Schools Experience Opt In

For Counselors: Importing Custom Properties

For Counselors: Student Roster Overview

For Counselors: Using Forms

For Counselors: Adding & Filtering Parents/Guardians in Scoir

For Counselors: Troubleshooting Parent Linking Issues

For Counselors: Messaging Students and Parents/Guardians Directly in Scoir

For Counselors: The Email Center

For Counselors: Sending and Scheduling Emails

For Counselors: Implemented Advanced Email Integration

For Counselors: Scoir Library & Email Subscription Management

For Counselors: Creating, Publishing, and Editing Surveys

For Counselors: Viewing Survey Results

For Counselors: How do Students and Parents/Guardians know that a Survey was Sent?

For Counselors: What Notifications Will Students Receive

For Counselors: Creating Brag Sheets in Scoir

For Counselors: Notifications & Alerts

For Counselors: Manage Application Materials

For Counselors: Send Application Materials

For Counselors: Sending Documents for Individual Students

For Counselors: Understanding What "Complete Packets Ready to Send" Means

For Counselors: Understanding What "Needs Attention" Means

For Counselors: Cancel Sent Documents - The Send Docs "Undo" Button 😮

For Counselors: Resending an Updated Transcript after it was already Sent

For Counselors: Documents Don't Populate to be Sent to College

For Counselors: Track Application Materials

For Counselors: Troubleshooting "Missing" Documents

For Counselors: How Documents Are Processed by Colleges and Universities

For Counselors: Changing Deadline Dates in Scoir

For Counselors: Secondary School Report (SSR) Overview

For Counselors: Midyear Reports and Transcripts

For Counselors: Final Reports and Transcripts

For Counselors: Grade Reports (Individual)

For Counselors: Application Fee Waivers

For Counselors: Digitally Signing Early Decision Contracts

For Counselors: Completing Second Early Decision Contract for the Same Student

For Counselors: Letters of Recommendation

For Counselors: Add a Counselor Evaluation/Recommendation

For Counselors: Viewing Status of Teacher Recommendations

For Counselors: Uploading Recommendations on Behalf of an 'Other Recommender' outside of Scoir

For Counselors: Managing FERPA on Behalf of a Student

Understanding FERPA - Frequently Asked Questions

For Counselors: Configuring Your Browser to Download Documents

For Counselors: Application Season Reminders

For Counselors: Manage Colleges on Behalf of a Student

For Counselors: Suggesting Colleges

For Counselors: Setting Acceptance Likelihood

For Counselors: Managing and Using Scattergrams

For Counselors: Searching and Filtering Colleges

For Counselors: Discover Programs

For Counselors: College Selectivity Levels & Match Category Overview

For Counselors: Calendar Overview

For Counselors: Linking to an External Calendar

For Counselors: Scheduling In-Person Visits & Availability

For Counselors: Scheduling Virtual Visits

For Counselors: Scheduling Visits for Non-College Organizations

For Counselors: Creating Multiple College Visits at the Same Time

For Counselors: Students' Notification of College Visits

For Counselors: Understanding Scoir RSVP Dates

For Counselors: Scheduling Office Hours

For Counselors: Office Hours from the Student Perspective

For Counselors: How to Delete or Edit a Visit

For Counselors: Running Standard Reports on Student Data

For Counselors: Creating Custom Reports

For Counselors: Exporting Reports from Student Roster View

For Counselors: Custom Properties and Property Groups

Bulk Add/Update Grade Report

Bulk Add/Update Senior Courses

Bulk Add/Update Student GPAs

Bulk Add/Update Transcripts

Test Score Imports: ACT Score Imports

Test Score Imports: ACT and PreACT Scores via Rapid Manual Entry

Test Score Imports: College Board (AP, PSAT/NMSQT, SAT)

TOEFL Scores via Manual Entry

For Counselors: ACT/SAT Test & Release Dates

Class Rollover in Scoir and Counselor/Student Access

For Counselors: Viewing Students’ Career Interests

For Counselors: PrinciplesYou Character Assessment Overview

For Counselors/Teachers: Updating your email

For Colleges: Adding & Inviting Admissions Staff

For Colleges: Admissions Officer Roles and Permissions

For Colleges: Removing Admissions Staff

For Colleges: Admissions Insights Dashboard

For Colleges: Premium Presence Overview

For Colleges: Guide to Creating and Managing Your Content

For Colleges: Guidelines for College Profile Header Photos

For Colleges: Scheduling & Managing High School Visits

For Colleges: Linking to an External Calendar

Introduction: Managing Application Rounds

Step 1: Creating Application Document Requirements

Step 2: Creating an Application Deadline

For Colleges: Editing, Copying, and Deleting Document Requirements

For Colleges: The Scoir CSV/Manifest File

For Colleges: Configuring SFTP Integration with Scoir

For Colleges: Troubleshooting Configuration of SFTP Integration with Scoir

For Colleges: Slate Mapping

For Colleges: Supported Document Types

For Non-Slate Colleges: Configuring File Preferences

For Colleges: Reviewing & Downloading Documents

For Colleges: Grade Reports

For Colleges: Applicant Insights & Management

For Colleges: Scoir Index File

For Colleges: Events

For Colleges: Outreach Messages Overview

For Colleges: One-Time Messages

For Colleges: Outreach Messages, Automated Messages

For Colleges: Programs

Uploading and Mapping Your End of Cycle Report

Introduction: Integrating Slate with Scoir

Step 1: Preparing Slate for Scoir Documents and Record Creation

Step 2: Connecting Slate and Scoir

Step 3: Mapping Scoir Student Data and Documents in Slate

For Colleges: Troubleshooting Slate Integration with Scoir

For Colleges: Slate Integration - Message Scoir Students from Slate

For District Admins: Getting Started with a Network Account

For District Admins: Logging into Your District or Network Account

For District Admins: Adding and Managing Users in Your Network Account

For District Admins: Network Roles and Permissions

For District Admins: Setting Up and Enabling Advanced Email Features

For District Admins: District Communications

ClassLink/Naviance - SIS-Students/Parent

ClassLink Roster/Naviance - SIS-Students/Parent (District)

ClassLink Rostering - SIS Students/Parents

ClassLink Rostering - SIS Students/Parents (District)

Clever Only - SIS Parents

Clever - SIS Parents (District)

Clever/Naviance - SIS-Parent

Clever/Naviance - SIS-Parent (District)

Naviance - SIS for Students/Parent/Teacher

Naviance - SIS Student/Parent/Teacher (District)

Naviance - to - Scoir: Application Outcomes for Current Students

SIS Only - Students/Parents/Teachers

SIS only - Students/Parents/Teachers (District)

Cialfo and Maia Learning Historical Application Data (Alumni Only)

Users Page Overview

Adding and Removing Teachers, Counselors and Staff

Inviting Faculty and Staff

Faculty and Staff Roles and Permissions

Inviting Students

Assigning Counselors to Students

Inviting Parents/Guardians

Informing Your Users

Rollout Best Practices

School Account & Settings Overview

Enable Application Materials (Documents)

Setting Your High School Student Email Domain

Setting Up and Enabling Advanced Email

Ensuring Scoir Access and Emails will be Delivered

Request a GPA scale change

Display School Photos For Students on their Profile

Configuring Your SSR - Secondary School Report

Managing Student Transcript Settings

Configuring FERPA Waiver & Release Forms

Managing Your Recommendations Settings

School Logo and Template for Teacher Recommendations

Student Self-Reporting for GPA and Test Scores

Pending Acknowledgement

Understanding Scattergram Display Settings

For Counselors: Override Application Document Requirements

Bulk Add/Update Parents & Guardians

Bulk Add/Update School Photos

Bulk Add/Update Students

Importing Student Historical Applications (Limited Import Available)

Importing Other Data Updates

Managing College Contacts

Understanding Error Messages

For Parents/Guardians: Viewing your Student's Document Storage in My Drive

For Parents/Guardians: Digitally Signing Your Student's Early Decision Contract

For Parents/Guardians: Searching for Colleges

For Parents/Guardians: Viewing your Student’s College List

For Parents/Guardians: Viewing College Profiles

For Parents/Guardians: College Compare

For Parents/Guardians: Viewing Scattergrams

For Parents/Guardians: Suggesting Colleges

For Parents/Guardians: Unsuggesting a College for my Student

For Parents/Guardians: Discover College Events

For Parents/Guardians: Discover Programs

For Parents/Guardians: Financial Information & Estimates

For Parents/Guardians: Managing Your Email Notifications

For Parents/Guardians: Updating/Changing Your Email Address

For Parents/Guardians: Creating and Managing Your Account and Linking to Students

For Parents/Guardians: The Scoir Mobile Application - Inbox

For Parents/Guardians: The Scoir Mobile Application - Me

For Parents/Guardians: The Scoir Mobile Application - Discover

For Parents/Guardians: The Scoir Mobile Application - Colleges

For Parents/Guardians: Scoir Mobile Application

For Students: Scoir Student Overview [Video]

For Students: Creating an Account When Invited by Your High School

For Students: Creating an Account on Your Own (Non-Scoir High School Student Account)

For Students: How to Tell if You are Linked to a High School or Not

For Students: Inviting Your Parents/Guardians

For Students: What To Do If You Have Multiple Accounts

For Students: Linking Your Existing Scoir Account to a High School

For Students: Changing Email Addresses or Adding Backup Email

For Students: How to Delete Your Account

For Students: Managing your My Drive

For Students: Personalizing your Dashboard & College Preferences

For Students: Updating your Personal Details

For Students: First Generation Students

For Students: FERPA Release and FERPA Waiver

For Students: Updating Your Academic Information

For Students: Recording Your Activities and Achievements

For Students: Create and Export a Resume

For Students: Discover Careers

For Students: Taking a Career Interest Assessment

For Students: Managing Careers in Your Profile

For Students: Access and Complete Your Assignments

For Students: Taking the PrinciplesYou Character Assessment

For Students: Setting Your College Preferences

For Students: Student Interest Categories

For Students: Discover Colleges

For Students: College Profiles

For Students: Comparing Colleges

For Students: Viewing Scattergrams

For Students: Discover Programs

For Students: Following a College in Scoir

For Students: My Colleges

For Students: Updating Outcomes and Post Graduate Plans

For Students: Understanding Test Optional, Test Free & Test Required SAT/ACT Scores

For Scoir Connected Students: Requesting a Fee Waiver

For Students: Early Decision Contracts

For Scoir Connected Students: Requesting Transcripts

For Scoir Connected Students: Requesting Letters of Recommendation

For Students: Checklist for Ensuring Application Document Delivery

For Students: The Scoir Guide to The Common Application

For Students: Registering for College Visits

For Students: Discover Events

For Students: Registering for Office Hours

For Students: The Scoir Mobile Application

For Students: The Scoir Mobile App, Me

For Students: The Scoir Mobile App, Inbox

For Students: The Scoir Mobile App, My Colleges

For Students: The Scoir Mobile App, Discover

For Teachers: Managing Your Account

For Teachers: Managing Recommendations

For CBOs: Viewing your Students' Scoir Experience

For CBOs: Adding a Student

For CBOs: Dashboard Overview

For CBOs: Updating Your Personal Profile

For CBOs: Managing Your Advisors

For CBOs: Send, View, and Manage Messages

For CBOs: Viewing Student's Application Status

For CBOs: Suggesting Colleges to Students

Revision History to Scoir's College Terms of Service

Revision History to Scoir's High School Terms of Service

Scoir U: Getting Started

Scoir U: Frequently Asked Questions

All Categories
Counselors

Managing Parents

For Counselors: Troubleshooting Parent Linking Issues

For Counselors: Troubleshooting Parent Linking Issues

Updated 2 weeks ago by Cristina Hernandez

Parents require their Scoir accounts to be linked to both the student and the high school to access data like scattergrams and surveys.

Parent Note: Not all high schools share scattergram data, so please verify with your student’s school to ensure its availability.

Here are some troubleshooting steps you can take if parents can't access features like surveys, scattergrams, or emails:

Check if the parent is marked as "Registered" in Scoir on the Counselor Portal. If not, they're not linked to your school and need to be invited. Any status other than "Registered" indicates the parent is not linked to the school

Ensure the parent is logging into their account on app.scoir.com with the email address and password they used to register. If not, instruct them to log in using these credentials.
Verify if the student on the parent’s account has already registered. If not, the student must register before the pare
nt can access school data. Remember, parents must be linked to both the student and the school.

Linking a parent to your school

To link a parent who is not currently connected to your school, go to the Parent tab, select the parent you'd like to invite, and then click Actions > Invite.

Once invited, the parent will receive an email invitation that's valid for (7) days. If more than 7 days have passed since the last invite, simply click Resend Invitation. After sending multiple invites, ensure the parent uses the link provided in the most recent email, as it is the only one that will work.

What does Pending Review mean?

If a parent is listed as Pending Review, that means they were added by the student and are linked only to the student. The high school needs to invite them to link to the school. Once the parent accepts the invitation via email, they can access school data.

For Counselors: Troubleshooting Parent Linking Issues

Counselors can view parents added by students but not yet linked to the high school by accessing the Parent tab, opening the filters menu on the left-hand side and selecting Pending under the Roster filter.

For Counselors: Troubleshooting Parent Linking Issues

Linking a parent to your school

What does Pending Review mean?

How did we do?

For Counselors: Adding & Filtering Parents/Guardians in Scoir

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