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Setting Up and Enabling Advanced Email

Middle school counselors, please note that your access and visibility into certain features might differ compared to high school counselors'.

Scoir supports an advanced email experience where emails sent via Scoir can be configured to come directly from your school's email domain.

This reduces the risk of important messages being ignored or overlooked, and enables you to send emails to all students or guardians in your roster, regardless of whether or not they have registered on Scoir.

Configuring advanced email will require your email domain and an update to your Domain Name System (DNS) configuration--usually by your school's IT Administrator.

Once configured, all counselors with the Communications Manager role can use advanced email features from the Email Center of the Counselor application.

Basic Email vs. Advanced Email Features Comparison

Basic Email

Advanced Email

School has not entered and verified their domain(s) for sending emails via Scoir

School has entered and verified their domain(s) for sending emails via Scoir

Emails are sent from

You have the choice to send emails from your school’s domain (the part of your email after the @ symbol) OR from

Emails are sent to registered Scoir users only

When sending from your work email address, emails are sent to all individuals, regardless of Scoir registration status

Configuring Advanced Email

Your Email Domain

Please Note! Your school’s IT administrator will also need to update your DNS configuration in your domain manager portal by adding the text records we provide.

Your domain is the part of an email address that comes after the "@" symbol. For personal emails, it’s often, or Businesses, organizations, and institutions usually have their own email domain. As an example, the domain used by Scoir employees for sending emails is

For example purposes we will use

Verifying the Domain

Please Note! Before adding your domain as outlined in the step below, first verify the correct domain or sub-domain for your school.

You will be able to verify your domain settings from your Scoir Account Settings page.

To update your domain settings, you will first need to enter your school's domain into the text box underneath the Advanced Email section.

Your school’s IT administrator will also need to update your DNS configuration in your domain manager portal by adding the text records we provide. Once you've entered the school's domain information, you will be presented with two options to communicate this request to your IT admin:

  1. Copy the records we provide to you in an email and send it directly to your IT administrator.
  2. Enter the name and email address of the IT administrator or group to send the request via Scoir. The email will provide the recipient with a summary of who Scoir is and what they are being asked to do, along with a link to access a web page with the necessary records. You will be Cc’d on the email.

Update the DNS Configuration

Below is a quick how-to video that shows Scoir updating our DNS configuration for a similar purpose. We authorized a third party vendor to send mass emails through our domain so the emails received are branded Scoir ( and so the receiving email client (e.g. Gmail, Yahoo, AOL, iCloud, and Zoho) doesn't flag those messages as spam.

How to Use Advanced Email

  1. Make sure you have been assigned the Communication Manager Role in the User Settings
  2. Confirm that advanced email integration has been set-up and enabled
  3. Confirm that your Scoir account email matches the domain at your school as in the example below
    1. Communications Manager’s email in Scoir is
    2. The school’s verified domain is
    3. That’s a match! This user can send emails to ALL intended recipients (not just registered Scoir users) using their school email address.

Frequently Asked Questions

What domain should we use to verify?

That decision is really up to your school. Generally, the IT administrator at your school/district or the IT services company that your school uses will drive this decision.

With that said, Scoir recommends using a subdomain, like "", in order to protect your root domain (e.g. from being flagged as spam. The root domain can be used, but it increases the likelihood of possible issues with that domain.

As an example, automated emails that are sent from Scoir to you and your students/guardians are sent through a Scoir subdomain: This is done to protect our root domain,, in the event the automated emails are flagged as spam by the recipient or by the recipient’s email client.

Why does my school need to verify its domain before we can send emails from that domain?

This verification allows emails to reach the intended recipient, rather than run the risk of being marked as spam by the recipient’s email client. Additionally, it maintains Scoir’s reputation as a platform sending communication on behalf of customers (you and your school!).

How did we do?

Setting Your High School Student Email Domain

Ensuring Scoir Access and Emails will be Delivered