For Colleges: Troubleshooting Configuration of SFTP Integration with Scoir

Kelly Saello Updated by Kelly Saello

Troubleshooting your SFTP Integration Setup

When the SFTP failure occurs, it can be for many reasons.  This help document is designed to help troubleshoot some common issues. 

Scoir’s "test connection" feature sends and then immediately deletes a test file. Please ensure that our user account is permissioned with read, write, and delete access to the target directory so we can delete this test file.

Verify the address, port, and file path.

A few things things to confirm here:

  1. Sometimes, different college users will complete separate parts of the setup and perhaps a user entered an incorrect file path.

For example, if the path is /scoir but it really should be /sftp/scoir

  1. The Destination path in Scoir might be blank because the user is connected through a school-side configuration.  Is this intentional?
  2. SFTP generally uses port 22, if there is a different value in the port, is that non-standard port intentional?

 

Verify credentials and IP address/firewall rules

We have (3) document delivery IP addresses that should be allowlisted. Please contact support to obtain these and ensure they are allowlisted. (support@scoir.com)

If firewall rules are not yet in place, please verify inbound and outbound connections.

 

If, after reviewing the above, the connection continues to fail, please reach out to support via email at support@scoir.com with the following information so that we can better assist:

  1. Operating system and version
  2.  SFTP software and version
  3. Related SFTP and firewall logs (if available)
  4. Any other information you feel is important to our team

How did we do?

For Colleges: Configuring SFTP Integration with Scoir

For Colleges: Configuring Slate Integration with Scoir

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