For Counselors: Messaging Students and Parents/Guardians Directly in Scoir

Chris Needles Updated by Chris Needles

Scoir’s Counselor application offers robust messaging features to assist you in communicating directly with students and parents.

The Message Center contains tools for direct communication, viewing message history, and notifications of important student activity and college requests.

The Bulk Messaging options allow counselors to communicate with groups of students and parents//Guardians at once.

This article contains the following topics:


Message Center

Direct Messages allows counselors to communicate directly with students, parents, and counselors in their own Scoir desktop and mobile apps.

Notifications gives counselors the ability to keep tabs of college rep visit requests, student invitations, email center messages, counselor assignments, and more.

You will receive a notification if a student responds to your message. You can configure your notifications within your Notification Settings.

If you are logged into Scoir at the time of your student sends a message, you will receive a notification in your Message Center.

If you are not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, you will receive an email alerting you that you have a message.

If you have our Scoir mobile application, and are not logged into Scoir at the time a student sends you a message, you will receive a push notification through the app.


Using the Message Center

For step-by-step instructions on how to access and use the Message Center, view our detailed Using the Message Center guide.


Notifications

For Parents/Guardians

If a parent/guardian is logged into Scoir at the time of this communication, they will receive a notification in their Message Center.

If a parent/guardian is not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, they will receive an email alerting them that they have a message.

You can encourage parents/guardians to download our Scoir mobile application (on iOS or Android); if parents/guardians with the app are not logged into Scoir at the time a communication is sent out, they will receive a push notification through the app.

For Counselors

You will receive a notification if a parent/guardian responds to your bulk message.

If you are logged into Scoir at the time of this message, you will receive a notification in your Message Center.

If you are not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, you will receive an email alerting you that you have a message.

If you have our Scoir mobile application, and are not logged into Scoir at the time a parent/guardian sends you a message, you will receive a push notification through the app.

communication, message-center, messages

How did we do?

For Counselors: Using the Message Center

For Counselors: Notifications & Alerts

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