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For Counselors: Messaging Students and Parents/Guardians Directly in Scoir

Chris Needles Updated by Chris Needles

Scoir’s Counselor application offers robust messaging features to assist you in communicating directly with students and parents.

The Message Center contains tools for direct communication, viewing message history, and notifications of important student activity and college requests.

The Bulk Messaging options allow counselors to communicate with groups of students and parents//Guardians at once.


Message Center Overview

Direct Messages allows counselors to communicate directly with students, parents, and counselors in their own Scoir desktop and mobile apps.

Notifications gives counselors the ability to keep tabs of college rep visit requests, student invitations, email center messages, counselor assignments, and more.

You will receive a notification if a student responds to your message. You can configure your notifications within your Notification Settings.

If you are logged into Scoir at the time of your student sends a message, you will receive a notification in your Message Center.

If you are not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, you will receive an email alerting you that you have a message.

If you have our Scoir mobile application, and are not logged into Scoir at the time a student sends you a message, you will receive a push notification through the app.


Using the Message Center

Direct Messages

To compose a direct message, click on the blue Compose button.


The message text box will appear at the right side of the page.


Enter the names of your recipients in the Enter recipient name field. You can add up to 8 recipients to your direct message.

If you need to message more than 8 users at once, use the emailing option from Student Roster.

Compose your message, then click Send to send your message to the recipient.


Your recipient will receive a notification that they have been messaged. If your recipient is using the Scoir mobile app, they can also receive an immediate push notification on their phones for instant communication.

Time-stamped responses will now appear in the Message Center, similar to using text messages on a phone.


Additional information for quick reference is now available such as the recipient's class year, GPA, standardized test scores, and an overview of colleges followed by the student.


The Message Center makes it easy to follow multiple messages at once. Any active message chains with students, parents, and counselors will appear on the left side of the screen. Click on the recipients name to view respond to direct messages.


Notifications

For Parents/Guardians

If a parent/guardian is logged into Scoir at the time of this communication, they will receive a notification in their Message Center.

If a parent/guardian is not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, they will receive an email alerting them that they have a message.

You can encourage parents/guardians to download our Scoir mobile application (on iOS); if parents/guardians with the app are not logged into Scoir at the time a communication is sent out, they will receive a push notification through the app.

For Counselors

Counselors receive notifications of college rep visit requests, student invitations, email center messages, counselor assignments, and more. You can configure your notifications within your Notification Settings.

To view your notifications, click on the Notifications button.


Notification summaries with time stamps will appear on the left side of your screen.

Click on a notification summary to view the full notification.


You will receive a notification if a parent/guardian responds to your bulk message.

If you are logged into Scoir at the time of this message, you will receive a notification in your Message Center.

If you are not logged into Scoir at the time this message is sent, in addition to the Scoir Message Center notification, you will receive an email alerting you that you have a message.

If you have our Scoir mobile application, and are not logged into Scoir at the time a parent/guardian sends you a message, you will receive a push notification through the app.

communication, message-center, messages

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For Counselors: The Email Center

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